It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the steam shower accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes.

 

 

SHOWROOM

We frequently get asked if we have a showroom or locations to view Mesa products in person. We understand there's a balance between having quality products and being able to offer our products at a fair price. Rather than having a showroom, we’ve removed this cost so we can pass off the savings to our customers. This allows us to offer competitive pricing while still providing you with a quality product. Please note that even big box stores that sell Mesa products will not have units for display.

DEDICATED INSTALLATION SUPPORT

Your order includes a dedicated installation support team. After purchase, you'll be provided with a phone number that you can call and speak with a real human if your having a hard time or have general installation questions. You can call our installation support team during standard business days and they will be available from 8am to 5pm EST, Monday-Friday.

• Please note installation support team is only available and will only provided once your order has shipped. If you have installation questions that need answering prior to purchase, please contact support@MesaSteamShowers.com

100% SATISFACTION GUARANTEE

We get it - viewing something from your computer is a bit different than touching and seeing it with your own eyes. We want to make sure you making the right decision and you're getting the best model for your own requirements or preferences. Please reach out to us with any questions and we'll do everything we can so your confident in your decision. We've made over +15,000 customers happy and we're confident you'll be the same.

WE OFFER THE FOLLOWING 100% SATISFACTION GUARANTEE

• 100% refund on the product purchase price less the shipping (customer is responsible for the actual shipping cost to and from both destinations for uninstalled units).
• Offer valid for 30 days after delivery.
• You pay the delivery and return shipping costs (we will schedule a pick up at your request).

Yes, all units can fit through a standard 32" doorway. Even units with a whirlpool tub will fit through any space larger than 26".

"What type of Electrical Connection and Breaker will I need?"
• 120V - 20 AMP Dual Pole Breaker

The inline Heat Pump is attached to the water pump, and the heat pump will maintain the water temperature in the tub portion of the unit.

How many HOT/COLD Connections are required?

Regardless of the number of shower heads, all units have one HOT/COLD connection.

Where is the HOT/COLD Connection located?

The connection is located behind the shower hot/cold controls which differ per unit. Normally the hot/cold is about 30" from the floor on the back of the unit. Flex hoses are included for easy hookups no matter where your current hot/cold is located. Refer to the listing page of each steam shower for the exact location which can be seen in the diagrams towards the bottom of the page.

The connection is located behind the shower hot/cold controls which differ per unit. Normally the hot/cold is about 30" from the floor on the back of the unit. Flex hoses are included for easy hookups no matter where your current hot/cold is located. Refer to the listing page of each steam shower for the exact location which can be seen in the diagrams towards the bottom of the page.

The steam showers are designed to be free-standing units so that in case of an issue behind the unit, you can easily slide the unit away from the wall for access. The plumbing and the electrical connections are flexible so that you can easily make this happen. If at all possible, an access panel is a terrific option in case of any future issues.

The unit is about 500 lbs.+water and your weight, and that is definitely a case-by-case type question. Please consult your contractor based on the weights we have provided.

ARE YOUR PRICES IN USD OR CAD?

All prices are listed in USD and your payment will be processed in USD. Currency rate is determined by your bank.

WHERE ARE YOUR PRODUCTS LOCATED?
• All our products are located in the United States & ship directly from our warehouse based in Virginia.

WHAT'S THE COST WHEN SHIPPING TO CANADA?
• Free. We offer free shipping to the US & Canada. There is no additional charge for shipping at checkout.

ARE THERE ANY ADDITIONAL COSTS?
• Anytime an item is imported from the US to Canada, the items pass through customs. The Canadian government charges an import fee between 25% to 30% based on your purchase price & your delivery province. When it is time to make the payment for the import fee, the border officials will coordinate directly with you. This means your payments is made directly to the Canadian-government border officials. 

I DON'T KNOW ANYTHING ABOUT BRINGING ITEMS INTO CANADA. IT SEEMS COMPLICATED...
• Don't worry, we got your back! We have a dedicated customs agent with a 100% import success rate. We'll take care of everything so your item is delivered to your home without the complicated mumbo-jumbo.

CAN I PAY USING MY CANADIAN BANKING CARD?
• We accept all major payment providers like Visa, MasterCard, American Express, PayPal & more.

HOW LONG DOES IT TAKE TO ARRIVE AT MY HOME?
• On average, once your order has shipped, it'll arrive at your address in 4-10 days.

ONCE SHIPPED, HOW WILL I KNOW THE PROGRESS OF MY ORDER?
• We'll be providing you with a tracking number that automatically updates you via email or text message. You can always ask our customer support regarding your order or delivery status.

MY QUESTION WASN'T COVERED...
• Get in touch with us by visiting our contact us page.

 

Looking for a specific part or piece that needs to be replaced? Submit details on our Parts and pieces page and our team will be in touch with you.