Not purchased from MesaSteamShowers.com

The Mesa brand offers a reseller program which means Mesa products can be represented and sold on several websites. Dealers who have been granted authorization to become a reseller will facilitate with the sale of the product(s), but also assist in providing post purchase support. 

Unless your purchased was made directly from MesaSteamShowers.com, to expedite your request, you'll need to contact and communicate directly with the reseller you purchased with.